3. DELIVERY AND TERMS OF DELIVERY
3.1. Shipping costs
3.2. Artworks packaging
The ordered Artwork or Artworks are packaged in such a way that they cannot be damaged by the usual manipulation in international transport/delivery. We pack each of your ordered Artworks in wooden crates and additionally protect them with specialized transport packaging. You do not have to worry; your Artwork will arrive in a tidy/undamaged condition as soon as possible - this is our responsibility and our mission.
3.3. Shipping deadlines
The deadline for shipment of the purchased Artwork, in the entire territory of Croatia is 7 working days (Saturday and Sunday excluded)from the date of payment received, in accordance with the delivery deadlines of DHL Express and other delivery services. Delivery time of Artwork for places that are under a special delivery regime, the delivery time may be longer than 7 working days, in accordance with the delivery deadlines of DHL Express or other delivery services, of which we will inform the Customer.
The deadline for shipment of purchased Artwork worldwide is 10 working days (Saturday and Sunday excluded) from the date of payment received, in accordance with the delivery deadlines of DHL Express and other delivery services. The delivery time for places that are under a special delivery regime, the delivery time may be longer than 10 working days, in accordance with the delivery deadlines of DHL Express or other delivery services, of which we will inform the Customer.In the event of a change in the delivery deadline or any other important circumstances for the execution of the order, the Customer will be notified immediately by our Customer Service.
3.4. Customs costs
Josip Konta Art d.o.o. does not bear the possible costs of customs cleared in other countries. Josip Konta Art d.o.o. has no obligation to anticipate such costs and therefore disclaims them entirely. The cost of customs clearance and any accompanying costs due to the administrative requirements of the country of destination shall be borne exclusively by the Customer. We instruct Customer to familiarize themselves with the amount of customs duties and possible additional costs when purchasing Artworks without delay in their country.
3.5. Shipment delay
Josip Konta Art d.o.o. is not responsible in case of shipment delay caused by emergencies or force majeure, such as pandemic, epidemic, earthquake, flood, fire, state of war, coup, political crisis, strike, protest or other emergencies that significantly disrupt the functioning of civilian society. In situations of force majeure, Josip Konta Art d.o.o. will, in agreement with the Customer, make every effort to deliver the Artwork to the Customer.
3.6. Place of dispatch of Artwork
The Artworks will be shipped to the Customer directly from the Artist's studio, i.e., the logistics service will pick up the Artworks directly from the location of the Artist's studio. The location of the Artist's studio is JOSIP KONTA art studio, Dalmatinska ul. 7, Zagreb, Croatia.
3.7. Artwork insurance
The Artworks are insured in transport up to the amount agreed with the logistics service, about which the Customer will be informed.
3.8. How to pick up shipment
The Customer is obliged to inspect the packaging of the shipment before collection. If the packaging of the shipment has visible serious damage/defects, we recommend that the Customer refuses to receive it, because there is a possibility that the Artwork within such packaging is damaged. By rejecting the receipt, the delivery service will fill in the Damage report and return the shipment to Josip Konta Art d.o.o., noting that the shipment contains a significant defect, i.e. damage, due to which the Customer refused to receive the shipment.
3.9. How are the delivery deadlines for Artworks determined?
Josip Konta Art d.o.o. strives to deliver the Artwork to the Customer in the shortest possible time, if possible, shorter than the deadline we have offered in this chapter Delivery and delivery conditions.
We strive to follow the rule that the Artwork is delivered to the Customerr within 4 to 5 working days from the date of shipment.
In addition to the preparation and packaging of the Artwork, the deadline for dispatch of the Artwork includes the deadlines for obtaining the necessary supporting documentation for the purchased Artwork, which must be obtained from the Ministry of Culture of the Republic of Croatia (hereinafter: Ministry) for the country to which the Artwork will be delivered.
Considering that obtaining the documentation depends on the Ministry, in case of an extreme situation where the obtaining of the necessary documentation is delayed, and the cause of which is the Ministry, Josip Konta Art d.o.o. reserves the legal right to deliver the Artwork by transferring physical possession or control of the Artwork to the Customer, without undue delay, no later than 30 days from the conclusion of the Contract.
3.10. Picking up the Artwork in person at the Artist's Studio
The Customer must prove his identity through an ID card or passport before taking over the Artwork. The courier service that takes over the Artwork on behalf of the Customer must have a notarized limited power of attorney.
Josip Konta Art d.o.o.